Help and contact
A question about Sophria, your subscription or your data? The most frequent answers are below; for anything else, write to us.
Write to us
We read every message sent to contact@quasareum.com.
In an emergency
Sophria is not an emergency service. If you are in danger or thinking of harming yourself, call your local emergency number right away (112 in Europe, 911 in the United States and Canada). In the app, the “Need help right now?” page lists support lines.
Subscription
How do I manage or cancel my subscription?
On iPhone: Settings > your name > Subscriptions, or in the app: Profile > Manage subscription. On Android: Google Play > Payments & subscriptions > Subscriptions. Cancellation takes effect at the end of the current period.
I changed phones: how do I get my subscription back?
On iPhone: Profile > Discover Premium, then “Restore purchases”, with the same Apple Account you used to buy it. On Android: Profile > Restore purchases, with the same Google account.
How do I get a refund?
Payments go through Apple or Google, who handle refunds under their own terms: on iPhone, at reportaproblem.apple.com; on Android, from your Google Play order history.
How does the free trial work?
14 days free with the annual plan, 7 days with the monthly one, for eligible new subscribers. We remind you 2 days before your trial ends; unless you cancel, the subscription then begins.
Account and data
Do I need an account?
No. Sophria works without an account. An optional account lets your practice and your words follow you from one device to another.
How do I delete my account?
In the app: Profile > “Delete account” (on Android: “Delete my account”). Without the app, follow the account deletion page.
How do I get a copy of my data?
With an account: Profile > Download my data. What our servers keep is detailed in the privacy policy.
How do I withdraw my consent to usage measurement?
In the app: Profile > Help improve Sophria. You can change your mind anytime.
Listening and settings
How do I listen without a connection?
Download your sessions from their player screen: they stay available without a network. If a session will not start on mobile data, check the mobile data setting in Profile, or switch to Wi-Fi.
How do I change the language?
In the app: Profile, Language section. Sessions come in six languages; the fullest catalog is in French, English and Spanish.
How do I turn off Apple Health or Health Connect?
On iPhone: in the Health app, tap your profile picture, then Apps, then Sophria. On Android: Health Connect > App permissions. Sophria never reads any health data.